1. Definition of a High-Performance Team (HPT)
2. High Performance Formula
3. Managing an HPT
a.Ìý4 key steps for Performance Management
b. Goal Setting: S.M.A.R.T.E.R. goals
c. Measuring progress
d. Myth:ÌýWhat gets Measured gets Done!
e. ABC Model to change behaviors
f.ÌýPositive Reinforcement and Negative Reinforcement
g. Balancing Trust and Authority
h. The Art of Delegation
i.ÌýThe Power of Feedback
j. Crucial Conversation
4.ÌýMotivating HPT
ÌýÌýÌýÌýa. Top 5 motivations for employees
ÌýÌýÌýÌýb. Creating a motivating environment
ÌýÌýÌýÌýc. Making employees feel valued
ÌýÌýÌýÌýd. Employee Engagement
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5.ÌýLeading HPT
ÌýÌýÌýÌýa. Pygmalion and Golem Effects on management
ÌýÌýÌýÌýb. Theory X and Theory Y
ÌýÌýÌýÌýc. Blake Mouton Management Grid
ÌýÌýÌýÌýd. Coaching and Mentoring
ÌýÌýÌýÌýe. Why employees don’t do what they’re supposed to do