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INFLUENCE WITHOUT AUTHORITY

91PORNY X 91PORNY ACAD

Course overview

INFLUENCE WITHOUT AUTHORITY
Categories

Leadership

degree award
Provider

91PORNY ACAD

academic level
Course type

Instructor-Led

projected fees
Course fee

(including GST)

Member Total Fee : $1,526.00
Non-Member Total Fee : $1,526.00

funding subsidy
Funding/Subsidy

N.A

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INFLUENCE WITHOUT AUTHORITY

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Course Overview

In today’s Whole-of-Government environment, GovTech officers work extensively across ministries, statutory boards and public sector agencies to deliver technology-enabled outcomes on a scale. These collaborations are critical to national initiatives, yet they often occur without formal authority, direct reporting relationships or single points of ownership. Officers must therefore rely on influence rather than hierarchy to align diverse stakeholders, manage competing priorities and progress initiatives amid differing mandates, policy interpretations, risk appetites and accountability structures.

This 2-day program equips participants with the mindset, frameworks and practical skills to influence effectively without formal authority in government contexts. Adapted from a proven influence and collaboration program, the content is contextualised for GovTech’s operating environment, with emphasis on inter-agency engagement, policy-delivery tensions, and Whole-of-Government outcomes.

Participants learn to diagnose influence situations, understand stakeholder perspectives and apply four core influence styles: Engage, Convince, Assert, and Attract - ethically and flexibly. A key focus is building credibility and trust across agencies by strengthening competence, reliability and intent, enabling participants to address resistance constructively while preserving long-term working relationships.

Course benefits

By the end of the 2 days program, participants will be able to:

  1. Understand the principles and behavioural science underlying influence without authority, and how these apply within internal, external stakeholders as well as inter-agency environments.
  2. Adopt the appropriate influence mindset to balance achieving outcomes with sustaining professional, long-term working relationships across the stakeholders.
  3. Assess stakeholder communication preferences and working styles through observable cues and adapt influence approaches accordingly in the stakeholders interactions.
  4. Build credibility, trust, and connection across diverse stakeholders, recognising and leveraging differences in perspectives, roles and mandates.
  5. Increase self-awareness of personal influence preferences and default styles and understand how these may support or limit effectiveness in different situations.
  6. Apply structured frameworks, tools and behavioural skills to select and execute the most appropriate influence style for a given context and objective.
  7. Demonstrate versatility in influencing across peer groups, senior stakeholders and multi-generational teams, particularly in cross-agency and Whole-of-Government initiatives.

Course outline

DAY 1 – FOUNDATIONS OF INTERNAL AND EXTERNAL STAKEHOLDERS INFLUENCE

  1. Program Overview & Set-Up
  2. Fundamentals of Working Across Agencies
  3. Mental Models & the Ladder of Inference
  4. Stakeholder & Personality Scanning at Work
  5. Building Rapport, Trust and Credibility Across Stakeholders & Agencies
  6. Fundamentals of Influencing & Situation Planning


DAY 2 – APPLIED INFLUENCE & PRACTICE

  1. Recap & Teach-Back
  2. Influence Styles – Framework & Application
  3. Influence Styles – Practice & Role-Plays
  4. Influencing Applications in Government Contexts
  5. Integrated Influence Simulations
  6. End of Day 2 - Personal Action Planning & Close

Duration

2 days

Who should attend?

Programme leader

Peggy is an experienced Training Consultant who specializes in leadership, management and project management programs. She has been teaching as an Intel University certified facilitator in Influencing and Negotiation Skills, Project Management, Managing People, Career Development, Global Skills, Mentoring and Coaching and many more.

Peggy holds a Certified Project Management Professional (PMP), Certified Production and Inventory Management Certified (APICS) and Certified Professional Trainer (Aventis School of Management). She holds a Master in Business Administration (2001) from University of South Australia and a Master in Training and Development (2016) from Griffith University.

For over 25 years in the Technology space, Peggy was involved in Portfolio, Program and Project Management in Business Process Transformation, Transition Change Management and revolutionary Sales and Marketing capabilities. She managed a team of project managers and business analysts located across the China, Taiwan, Hong Kong, India, Malaysia and Singapore. Other roles she held On-line Sales Manager for Education, Asia Sales Commission Manager, Asia Channel and Distribution Solutions Manager, Asia B2B Integration Manager, Country Manager, Director for Computer Integrated Manufacturing.

As a senior leader, she is always committed to supporting people and talent development. She has a strong conviction that learning is a lifelong process; training can help to develop skills, knowledge and nurture the attitude needed for career advancement. She has been a people manager for 18 years and had been highly acquainted with the performance management, performance review process in both MNC and local context.

Course fee

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